Preparing Your Business for the ISDN Switch-Off: The FAQs

The Openreach ISDN switch-off is a nationwide upgrade that involves the disconnection of traditional telephone lines, including ISDN and analogue lines. As this upgrade continues until 2025, businesses need to upgrade to a VoIP system before the switch-off date to avoid any disruptions to their phone service. In this blog post, we will answer some frequently asked questions to help businesses prepare for the switch-off.

Q1: What is the Openreach ISDN switch-off?
Q2: When is the Openreach ISDN switch-off happening?
Q3: How will the Openreach ISDN switch-off affect my business?
Q4: What is VoIP and how does it work?
Q5: What are the benefits of upgrading to VoIP from ISDN?
Q6: How much will it cost to upgrade to VoIP?
Q7: Will I need to replace all of my existing telephone equipment?
Q8: How can Connexis help my business prepare for the Openreach ISDN switch-off? 

Q: What is the Openreach ISDN switch-off?
A: The Openreach ISDN switch-off is a nationwide upgrade that involves the disconnection of traditional telephone lines, including ISDN and analogue lines. This upgrade is being implemented to improve the overall network infrastructure and to move towards more advanced VoIP (Voice over Internet Protocol) technology.

Q: When is the Openreach ISDN switch-off happening?
A: The switch-off started in June 2021 and is expected to continue until 2025. Openreach has provided a schedule of when each exchange will be affected, with the last exchange scheduled to switch off in December 2025.

Q: How will the Openreach ISDN switch-off affect my business?
A: If your business is still using ISDN or analogue lines, you will need to upgrade to a VoIP system before the switch-off date to avoid any disruptions to your phone service. This may require the replacement or conversion of certain equipment or services, so it's important to plan ahead and consult with a telecoms provider to ensure a smooth transition.

Q: What is VoIP and how does it work?
A: VoIP stands for Voice over Internet Protocol, which is a technology that allows voice calls to be transmitted over the internet. This is achieved by converting analogue voice signals into digital data that can be sent over an IP network.

Q: What are the benefits of upgrading to VoIP from ISDN?
A: VoIP systems offer a range of benefits, including improved call quality, increased flexibility and mobility, reduced costs, and enhanced features such as video conferencing, call routing, and voicemail-to-email. Upgrading to a VoIP system can also future-proof your business against further upgrades or changes to the network infrastructure.

Q: How much will it cost to upgrade to VoIP?
A: The cost of upgrading to VoIP will vary depending on a range of factors, such as the size of your business, the number of users, and the features and functionality required. At Connexis, we can provide you with a tailored quote based on your specific requirements.

Q: Will I need to replace all of my existing telephone equipment?
A: Not necessarily. Depending on the capabilities of your current telephone system, it may be able to support VoIP connectivity. However, some equipment may need to be replaced in order to take full advantage of the features and functionality of VoIP.

Q: How can Connexis help my business prepare for the Openreach ISDN switch-off?
A: We can review your current systems and advise you on the best options for upgrading to a VoIP system. We can also provide technical support and guidance throughout the transition process, ensuring that your business is fully prepared for the switch-off and that there is no interruption to your phone service.

Upgrading to a VoIP system is essential for businesses that still use ISDN or analogue lines to ensure a smooth transition and avoid any disruptions to their phone service. At Connexis, we can provide tailored advice and support throughout the transition process to help businesses prepare for the switch-off and take advantage of the benefits of VoIP. Contact us today to discuss your specific requirements.